Support & contact

A little help, whenever you need it.

Questions about HomeShine for iPhone? Get help with your account, household, chores, shopping or reminders.

Let’s get it sorted.

Report a problem, ask a question or suggest something that would make life at home easier.

Email HomeShine support

Or write to support@homeshine.app.

No HomeShine sign-in is needed to contact us. The email button opens your email app.

Help us help you.

When reporting a problem, please include:

What you were trying to do and what happened.
Your iPhone model, iOS version and HomeShine version.
Any error message and the steps that reproduce it.
A screenshot, if useful, with private details covered.

Never send passwords, sign-in codes or invitation links. Avoid including children’s personal details or private household information.

Quick help

A few things to try.

I can’t sign in or find my household

Use the same Apple or Google sign-in method you used to create your HomeShine account. If you used Apple’s Hide My Email, your account may use a private relay email address. Open the household switcher in the app to see the households available to that account. If you’re still stuck, email support.

I need help joining an invited household

Open the invitation on your iPhone and sign in using the account associated with the invited email address. Accepting an invitation keeps your private household available in the household switcher. If the invitation has expired, ask the household owner to send a new one. Don’t forward invitation links to support.

My reminders aren’t appearing or making a sound

Check HomeShine’s notification settings and your iPhone’s notification permission for HomeShine. Focus, silent mode and quiet hours can affect alerts and sounds. Open HomeShine with an internet connection to refresh your tasks and reminders.

Tasks or shopping changes haven’t appeared

Check that you’re viewing the correct household and have an internet connection, then refresh the relevant screen. Review any pending changes or sync messages in the app. If changes are still missing, contact support before deleting or reinstalling the app.

How do I delete my account or ask about my data?

In HomeShine, open Settings → Account & support → Delete account and read the confirmation before continuing. If you can’t access your account, contact privacy@homeshine.app for help with a privacy or deletion request. See our Privacy Policy for details.

How do I report feedback from the TestFlight beta?

You can send beta feedback through TestFlight or email support@homeshine.app. Include the build number shown in TestFlight so we can identify the version you’re using.